Free-for-Teacher Account FAQ

Document created by Erin Hallmark Administrator on Apr 26, 2019Last modified by Erin Hallmark Administrator on Jun 10, 2020
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Welcome! We're glad you're here and that you want to try Canvas using a Free-for-Teacher account.

 

What features are available in FFT accounts?

Free-for-Teacher accounts contain most basic options available in Canvas environments. Some functionality is only available to paid customers, however. View our Canvas Course Comparison PDF.

 

How do I get started with my FFT account?

If you don't already have an account and need to create a course, visit our Try Canvas page and select the Get a Free Canvas Account button. Complete the account information fields and you’ll be on your way! Watch your email for a confirmation email.

 

For a walkthrough of the signup process, follow the steps under the Create Your Own Account section in How do I sign up for a Canvas account as an instructor? 

 

You can create a course any time after you complete registration. However, you must verify your email address per the email instructions to complete your registration before you are able to publish your course, use ePortfolios, or add and launch course External App (LTI) tools.

 

How do I get help with my Canvas FFT account?

The majority of your questions can be answered within the Canvas Community!

  • In our Q & A space, you can search to see if your question has already been asked & answered. 
  • Use the Canvas Guides to learn about Canvas features and functionality.
  • In the Join Groups page, find your user role, join a group, and collaborate with like-minded individuals! We have groups for instructional designers, admins, developers, and other free-for-teacher users just like you.

 

When should I contact Canvas Support about a FFT request?

Our Canvas Support team is able to assist you if you have one of the following four request types:

 

Deleting FFT Accounts

If you decide you no longer want your FFT account, you can request to delete your account. Deleting your Canvas account cannot be undone and will delete all Canvas information including courses, assignments, grades, and participation. Do not request to have your account deleted unless you are certain you absolutely no longer require any access to your prior Canvas activity.

 

Restoring Deleted Courses

If you've accidentally deleted a course and need to get it back, Canvas Support can help restore the course for you. 

 

Resetting Passwords

Ensure you have followed the instructions in How do I reset my password as an instructor? , but if you're still having trouble resetting your password, please contact Canvas Support for assistance.

 

Making Courses Public

Canvas courses can be set to a specific visibility option, which includes having the course be public. By default, courses are not public in FFT accounts. Public course details are included in How do I customize visibility options for a course? and allow users to view most course content without participating in the course. If you require this option, please contact Canvas Support.

 

Similar functionality to making a course public involves an option in Course Settings that allows anyone to access your course URL and join the course, as shown in How do I enable course self-enrollment with a join code or secret URL? This functionality enrolls students who join the course and allows full course participation.

 

To request support help, open the Help Link in the Global Navigation Menu and use the Report a Problem option. Please allow at least 24 hours for a support reply.

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