[ARCHIVED] [ARCHIVED] Issue with power Point

[sabrams]

I have always been able to hit 'Download' within my Canvas file folders and my power points would download and be ready to go. This week in class I followed my usual 'routine' and when I hit 'Download' it took me to the 'Save a folder' and I had to re-save the power point before I could open it. It showed under 'Download' and I had to open it that way. It is so strange. Never had that happen before. Did not do anything new or strange. It is really a pain to have to take all these extra steps...any thoughts on what happened and how I can fix it?

Thanx much

Sandy

[greydon]

Hello @sabrams

Do you have the Powerpoint files within any folders or sub folders within the Files tab? it could be an issue in regards to where it is placed and you can try clicking the three dots associated with the file on the right and download. If that doesn't fix it, we may need more information as to where it has been placed. It could also potentially be your browser and clearing your cache and cookies and/or trying another browser altogether. If none of this works, you can contact Canvas Support who can take a look at your actual course and pinpoint the issue to provide a resolution.

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767