[ARCHIVED] [ARCHIVED] PDF's in Student App

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mherne
Community Member

Many of my students are not able to open PDF's in the student app. They get some weird error message when they click to open the PDF. It's happening to students all over the school. I tell them to use the web site, which works fine. Is anyone else having this issue? Any known fixes?

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KristinL
Community Team
Community Team

Hi Meridith -

Would you abe able to share a screenshot or a photo of the error from the student's perspective? I know I've seen several on students' iPads where I teach, and I wonder if they are similar.

Also, this sounds like something that students should report to Canvas Support. (How do I get help with Canvas as a student?‌) Your district/institution's Canvas Admin can then escalate the cases to Canvas Support.

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