[ARCHIVED] [ARCHIVED] Significant issues with Canvas Parent iOS app

[pgaziano]

I have a significant issue with the Canvas Parent application.  There is no ability to request support in the app since the only options enabled for my children’s school appears to only be for students and teachers.  No way to submit help for parents.

The main issue I have is all assignments do not update to show they are submitted.  Every assignment shows as “not submitted” regardless of the actual status.  When my child logs into the Canvas Student application it shows the correct status of the assignment, but the parent application does not.  Don’t they look at the same back end data?  How can they show two different statuses?

how do I get help?

Thank you.

[KristinL]

HI @pgaziano -

I'm sorry that the "Help" option isn't available for you! It's something that may have been manually disabled. However, I'm unsure as to why that would be the case.

If your student's Canvas app has updated with the correct info, you're right. It would make sense that the Parent app would update too. With any of the Canvas apps, I have noticed that if something updates or is published while I'm in a course, sometimes I need to refresh the page or close it and restart. That will allow everything to sync.

When you close and restart the app, do past assignment show as "not submitted". Do any of the assignments display as "graded"? How do I view details for an assignment in the Canvas Parent app on my iOS Device? 

[pgaziano]

So I did a little more digging on this and found if I go to the assignment in the calendar view before going going to the courses tab, the assignment will show as “unsubmitted “ regardless of actual status.

If I go to the courses tab, select the teacher/course, and refresh the assignments list, then go back to the assignment on the calendar view the assignment will show as submitted.

the app should refresh the course assignments on start, or at least for those assignments for he week.

[jlange3]

thanks - this works for me as well.  I shouldn't have to do that, but at least there is that!

[jlange3]

This is my biggest frustration with the app as well.  I cannot tell you how many times I caused un-due stress in my household by questioning assignments that weren't submitted, only to find out that they were - they just don't show that status on the parent app.