[ARCHIVED] [ARCHIVED] embedded images not showing in IOS Canvas App

[Cassandra747]

Hello, 

While a few weeks ago all my embedded images on my Canvas pages were showing without issue on the IOS App (smart phone etc.) now they are not.  Does the App need to be updated? Its showing via browser but many students use the App as their primary access to Canvas. 

Thank you,

Cassandra 

[Hildi_Pardo · Accepted solution]

Hi Cassandra,

This is what I shared with my school district:

The apple mobile devices that are on the latest iOS version (iOS14) will cause a problem with images not loading on Canvas pages.  This is because there is a new security setting in iOS14 that prevents “cross-website tracking” and is preventing Canvas from loading images.

Here is Canvas' temporary work around (I tested this and this does work😞

There is a known issue that our engineers are working on to resolve issues not displaying properly in the apps. In the meantime, they have shared this workaround:

1. Ensure that the device has the most updated version of the app installed (6.9.4 or higher for Student, 1.11.9 or higher for Teacher). 

2. In the device's Settings, select the Canvas app and enable Allow Cross-Website Tracking. Making this adjustment has worked for allowing images to display until a more longterm solution is in place.

Steps:  

• Tap Settings on apple mobile device
• Scroll down to find the app, for example, Canvas Student
• Then click to turn ON the setting for:  Allow Cross-Website Tracking

You must make sure to update the App (whether it is Canvas Student, Canvas Teacher, or Canvas Parent) to have the option.  I have heard sometimes you cannot see the option right away, so just refresh your screen, or make sure to be logged in to the App before trying this setting.

[whitec3]

I would like to see the reply to this! I have been having this issue the last 4 weeks!! My pictures are showing up for some students and not for others on the computer browser (not just app). They sometimes don't show up for me either (picture attached is what I see). I try and right click to load image but it does not load. I also tried uploading the images to my course first and then embedding them on the page but it doesn't make a difference. What do I need to do for the pictures to load always?

[Hildi_Pardo]

If you have these issues on the computer browser, you may want to try Chrome, try clearing your cache.  Yes, definitely make sure the images are in your course files.

If it is all images on the iPad, here is what I shared with my school district:

The apple mobile devices that are on the latest iOS version (iOS14) will cause a problem with images not loading on Canvas pages.  This is because there is a new security setting in iOS14 that prevents “cross-website tracking” and is preventing Canvas from loading images.

Here is Canvas' temporary work around (I tested this and this does work😞

There is a known issue that our engineers are working on to resolve issues not displaying properly in the apps. In the meantime, they have shared this workaround:

1. Ensure that the device has the most updated version of the app installed (6.9.4 or higher for Student, 1.11.9 or higher for Teacher). 

2. In the device's Settings, select the Canvas app and enable Allow Cross-Website Tracking. Making this adjustment has worked for allowing images to display until a more longterm solution is in place.

Steps:  

• Tap Settings on apple mobile device
• Scroll down to find the app, for example, Canvas Student
• Then click to turn ON the setting for:  Allow Cross-Website Tracking

You must make sure to update the App (whether it is Canvas Student, Canvas Teacher, or Canvas Parent) to have the option.  I have heard sometimes you cannot see the option right away, so just refresh your screen, or make sure to be logged in to the App before trying this setting.