[ARCHIVED] Assignment Descriptions Hiding

[michael1439273]

Hello, 

I'm a student that is having a problem seeing assignment descriptions. 

In all of my courses, I'm having a problem when I click on a quiz/test. The description that the teacher put in for the assignment shows for about a second, then disappears and only the "Start Quiz"/ "Start Assignment", "Next" and "Previous"  buttons show, and if there is a rubric, it slides up. When I reload the page, it does the same thing - it shows the description for about a second and then it disappears. 

I've contacted all of the teachers and they don't know what's going on. One suggested checking here but I wasn't able to find anything in the help guides. I've visited my school's tech support site but they don't have anything about this.

Thanks for the help,

Michael A. 

[Stef_retired · Accepted solution]

@michael1439273  The screencast you just provided was very helpful. I was able to locate the exact spot in the course where that assignment lives, and acting as you, I was able to view the full assignment instructions (I only took a screenshot of the top portion so as not to reveal the entire assignment publicly):

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In other words, since we can't replicate it, and since it is happening to you for all of your assignments, it is most likely an issue with the browser you're using. However, we won't be able to troubleshoot it further in this forum. Your best course of action would be to contact the school that provided the Chromebook and request assistance. Here's the content info from their website: Contact Us - Georgia Cyber Academy 

Good luck, Michael!

[Stef_retired]

@michael1439273  You'll need to change the sharing settings on the screencast because currently it requires people to request access.

[michael1439273]

Thanks for letting me know. My school computer and account settings won't allow me to share Google Drive files with anyone outside of my organization and I can't see any other way to attach videos to the comment so I had to take the video out. 

[Stef_retired]

When I went into one of your courses and clicked on a quiz, the quiz loaded immediately; when I switched to Act As mode to act as you, the quiz also loaded with no issue. So this will need to be investigated by your school's tech help desk or through a support ticket to Canvas. In the meantime, I noticed that you're using Chrome 92, and Chrome is generally reliable, but have you tried accessing the course and quizzes through a different browser?

[michael1439273]

It's not that I don't have access to the quizzes, it's that the teacher-provided description disappears. There is a specific assignment I am trying to access right now that is due tomorrow entitled "Graded_Ext Coursework_Multi_Two Kinds CR." (Courses > Multicultural Literature and C > Modules > Under "Instructional Cycle 1:Short Stories August 9 - September 10"; "Graded_Ext Coursework_Multi_Two Kinds CR") This assignment requires that I send in a Google Doc. What's happening though is that I cannot see the assignment description that tells me what to put on the google doc because it keeps hiding. This happens in all of my classes for every assignment, this is just the one that I really need to see.

As far as using another browser, I'm on a school-provided Chromebook that only has access to Google Chrome.

Is there some way, even if I'm on a school-provided computer, that I can show a screencast of what happens?

[Stef_retired · Accepted solution]

@michael1439273  The screencast you just provided was very helpful. I was able to locate the exact spot in the course where that assignment lives, and acting as you, I was able to view the full assignment instructions (I only took a screenshot of the top portion so as not to reveal the entire assignment publicly):

---

---

In other words, since we can't replicate it, and since it is happening to you for all of your assignments, it is most likely an issue with the browser you're using. However, we won't be able to troubleshoot it further in this forum. Your best course of action would be to contact the school that provided the Chromebook and request assistance. Here's the content info from their website: Contact Us - Georgia Cyber Academy 

Good luck, Michael!

[michael1439273 · Accepted solution]

FOLLOW UP:

I was able to contact my school's software support and speak with them about this and they had no idea what was going on but after the phone call we had, I was clearing a couple of the apps and extensions and came across one that I had put on a couple of years ago called Adblock Plus.

When I did some testing, I found out that it was blocking the description element as if it were an ad and our tech support thinks it has to do with a recent update on Chrome.