[ARCHIVED] Big Blue Button Error

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ametto
Community Explorer

we have been using BBB since march, but recently it has been displaying the attached

348867_pastedImage_1.png

it tries to open the conference in another window but fails and returns to the modules. 

out tech has soo far been unable to solve this, we have a valid licence with BBB, and it has been working ok so far, as of now we are using BBB as an external tool. How can the error be solved

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1 Solution

Hi Alex,

If your running your own BigBlueButton server, recommend you update it to the latest version and make sure it's working independently of Canvas.  Also, you don't need to integrate it via LTI -- you can contact your CSM and send them your BigBlueButton server's domain name and shared secret and they can configure your instance of Canvas to use your BigBlueButton server via the native Conferences interface (no need to use LTI).

Regards,.. Fred

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