[ARCHIVED] Can't see any work in the modules

[msparker829]

I am trying to complete assignments but other than the individual buttons I can click on there is no content appearing on the pages, no next buttons, and not allowing me to upload any assignments, I also can't view messages in my inbox , or my grades. 

[Stef_retired · Accepted solution]

Hello,  @msparker829  Welcome to the Canvas Community! It sounds like this could be an issue with an incompatible or unsupported browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[pecchiog]

Could this be related to the move away from Flash to HTML5? Which browser are you using?

[msparker829]

I am using Safari been using it for 2 years now. This has been happening

for a week now. When did the move from flash happen ?

On Wed, Sep 25, 2019 at 2:20 PM pecchiog@mhs-pa.org <instructure@jiveon.com>

[Stef_retired]

 @msparker829 ‌, this is most likely not a Flash issue. Even though you've been using Safari up until now, it is possible that your device's operating system does not support the most recent version of Safari. Here are some troubleshooting steps specific to Safari:

First, please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using either Safari 12 or 13. If you're not, you'll need to update your browser to one of those versions.

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers:  Which browsers does Canvas support? 

If this doesn't resolve the issue for you, please contact Canvas Support using the directions provided earlier.