[ARCHIVED] Cannot access my course!

[mauropinho1]

Dear all

I need an urgent help! I've prepared a Canvas Course for my students, and suddenly my password as teacher has been denied by the system, blocking my access. I've asked to reset it but the reply was useless:

"You have requested a password confirmation to log in to Canvas. This adress is associated with the login "102187231847840152024".The password for this login must be provided by system administrators in Free for Teacher, and Instructure has no access to your password. If your password does not work, contact your system administrators""

What does it mean? Who can I speak to sort it out? My whole Course will be lost?

Thank you for your attention.

Mauro Pinho

[Stef_retired · Accepted solution]

Hello,  @mauropinho1  and  Welcome to the Canvas Community! You should see a Help link on the login page for your Free for Teachers account under the email and password fields. Please click on it and use the Report a Problem option to request additional assistance in sorting out the password issue.