[ARCHIVED] Canvas App Crashing - iPad

[lrantala]

Students are reporting that the Canvas App is crashing when accessing it via an ipad. Is anyone else having this issue?

I'd like to submit a ticket of some sort to help resolve this issue. 

[Bobby2]

Hi  @lrantala  Welcome to the Canvas Community.

This sounds frustrating for you and the students.

But I'm guessing that it's simply that the iPads might need updating. 

IPads require iOS 12.0 or later. 

Do you think this might be the case?

[lrantala]

Thank you for getting back to me so quickly. When I spoke to the student yesterday she noted that she had just updated everything. I reached out to her again today to double check the version. I also asked her to reach out to troubleshoot. 

Thank you!

[Stef_retired]

 @lrantala ‌, Bobby is definitely on the right track; please check that the iPads are updated to iOS 12.0 and that Canvas Student has also been updated to the most recent version. If you've already ascertained that and would like to submit a ticket, it's best to have someone who is experiencing the problem initiate the ticket so our support agents can inspect the environment in which the error occurs:

How do I get help with the Student app on my iOS device?‌

How do I get help with Canvas as a student?

How do I get help with Canvas as an instructor?‌

[lrantala]

Thank you! Is there a quick location to submit a ticket (for students)? 

[Stef_retired]

Yes,  @lrantala , students submit tickets from the app as described in the first lesson linked: How do I get help with the Student app on my iOS device? 

[Bobby2 · Accepted solution]

Hi  @lrantala , how did you get on with this challenge?

[lrantala]

Hi Bobby,

Thank you for checking in. I reached out to our student, but have not heard anything back just yet. I will let you know when I do. 

On a side note, we are noticing that many of our students at LBCC are using the App over desktop. Are there specific guides to support the use of the Canvas App? Are there any themes you as a company are noticing with troubleshooting that might help us?

Thank you! 

Laura 

[Bobby2]

Hi  @lrantala , thanks for the reply.

I would suggest joining and following this group Canvas Mobile Users Group for more information.

There is all sorts of information there as well as potential to ask specific mobile questions there. 

https://community.canvaslms.com/docs/DOC-10567-4212717947 is handy also. 

Hoping to hear that your student is a happy camper. 

[rseilham]

Hi  @lrantala ‌, 

Any updates from your student? I'm curious to know how this situation is going. Thanks!