[ARCHIVED] Canvas Student iOS App- Annotations Not Saving

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Steve_Hartnett
Community Explorer

Hi Everyone! I work at 1-1 iPad School District and we have recently (last 2 weeks) have had issues with student annotations not saving, in the Canvas Student iOS App. We do have several tickets in with Canvas Support, but I was curious if anyone else has seen this behavior:

Video 1 (Original video sent to Canvas concerning annotations not saving).

Video 2 (Annotations save from accessing a PDF file from a Canvas Page, but not from a module. We did find that closing the app and then reopening the app was allowing for annotations to save)

 

Any insight would be appreciated. Thanks and have a great weekend!

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1 Solution
rseilham
Community Champion

 @Steve_Hartnett ‌,

I just saw that Canvas Student 6.6.11 was released today and the release notes mention "Fixed a bug that could cause annotations to not be saved." Maybe you can try this update with your students and see if it fixes the issue? Let us know what you find out! 

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