[ARCHIVED] Canvas Studio "screen capture" only captures my desktop background.... help!

[nchivers]

Hey folks! I'm trying to play around with Screen Capture in Canvas Studio to give my new students a tour of our Canvas course, but anytime i try to record a screen capture it only records my desktop background, regardless of what apps or windows i have open on my screen. I'm on an iMac running Big Sur 11.1, i tried on Firefox and Safari. I downloaded the Screen Recorder as suggested and it seems to be running fine. I've messed with the few settings and preferences in the screen recorded and on Studio and can't seem to make any real changes. I don't what is causing this or how to fix it. Any ideas? Thanks!

[reneecagle]

I just got a new Mac yesterday that's the MacOS Big Sur 11.1 and I'm having issues with that as well. The screen recorder is downloaded from Canvas, but it won't let me pick webcam or both.  I went to privacy/settings and it doesn't show screen recorder as an option for the camera even though it shows it for microphone and screen recording.  I don't know how to get the camera to be recognized in order to accept it in the privacy settings.  Help!  I have lots of videos to record!

[kmallen · Accepted solution]

I had the same issue and found that my Privacy & Security options were blocking Studio from recording the screen. You can go into your System Preferences, select Privacy & Security, scroll down to the Screen Recording section, and click the check box in front of Screen Recorder after unlocking the settings.

[nchivers]

Oh my goodness this as it! IT WORKS!! I don't know if this is everyone's issue, but this corrected it for me. THANK YOU SO MUCH!!!! 😅

[gwied]

Follow-up:

IF YOU DONT SEE "Screen Recording" in the list, scroll down. If using trackpad: use 2 fingers to scroll.

A subtle UX “feature” I noticed in some contexts in MacOS (ie., combinations of hardware+software) is the LACK of a vertical scroll bar UNLESS you actually mouse-over where the scroll bar exists! Thus I did not see ALL the things in the security permissions list - I was frustrated because the bottom item was "Accessibility", and no scrollbar showed up to indicate "there is more here to see".

<end facepalm>

[etheridr]

excellent instructions.  thank you for the picture!

[zsgoreczky]

Hello All, 

We contacted the vendor of our screen capturing tool and managed to fix this issue. We are sorry for all the inconvenience it has caused. 

[birmingham_st]

But it's still not working - my permissions are all turned on, but it won' capture the actual screen, just my background. Does anyone know how to help beyond the privacy settings?