[ARCHIVED] Canvas is not loading my school to find my school

[atownsdin]

When classes weren’t popping up on my dashboard I logged out thinking I’ll log back in to see if that would resolve my issue. But when I went into do so I had to find my school again. 

To to be honest, I really hate that I’d rather just bypass that part and log right into my school’s servers. But unfortunately that’s not how it works. 

I’ve searched to see if anyone else is having the same issue, but no luck. Luckily it’s working on safari. I wish there was a more mobile friendly layout... that’s why I choose the app. 

If if this is important... I am using an iPhone 5s with iOS version 12.4.2 I’ve tried updating but that’s not working.  I also know that there was an update for dashboard bug. Next I’ll try reinstalling it.

Please help, thanks.

[ysmalls]

Hi  @atownsdin ,

The app is not specific to an institution which is why you need to select your school everyone you log out and back in.  When you login on a browser/Safari then you are using a URL address that is specific to your school so there is no need to search for it.

I hope this helps.

Have a great day.

[atownsdin]

To add to the above, I reinstalled it. At first I was in the same boat. Then, The way I found my school was : taking the link http://(schoolnamehere).instructure.com 

into the search bar and like that I found it. I logged in and my dashboard was there along with my classes. 

Hope this helps anyone. 

[rseilham · Accepted solution]

Thanks for following up. This was a known caching bug that was fixed in Canvas Student 6.6.9. The other fix before 6.6.9 was to uninstall and reinstall the app, like you did.