Community Help

raven_sanders · ‎08-29-2019

Canvas is only showing in gray and white? No assignments, due dates, or any sort of information is showing. No data is available at all.

Stef_retired · ‎08-29-2019

Hi, @raven_sanders Welcome to the Canvas Community! Please try these troubleshooting steps:

Check your device compatibility: What are the basic computer specifications for Canvas?‌
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Stef_retired · ‎08-29-2019

Hi, @raven_sanders Welcome to the Canvas Community! Please try these troubleshooting steps:

Check your device compatibility: What are the basic computer specifications for Canvas?‌
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[ARCHIVED] Canvas is not working at all