[ARCHIVED] Disappearing submission history

[AndrewShu]

Hi, I am a student and I have just encountered a problem that my whole submissions history was gone for my final exam. I am very sure that I made a submission and saw the submission status during the exam period. However one week later, I received a message from the lecturer saying I have not made a submission at all and I went back and check the page, the submission history is gone. I have no idea what's going on, is there anything I could do?

[bneporadny · Accepted solution]

Hi AndrewShu ,

I'm not sure if you realized it or not, but you posted your question to the global Community of all Canvas users. As such, we don't have access or information about the class. To get additional assistance I would recommend reaching out to Canvas Support as they would have access to all the logs and be able to review this issue for you. You should be able to contact them through the help menu on the left hand side of your Canvas instance.