[ARCHIVED] Does Canvas not work on my 2014 Macbook Air?

[dlassiter]

Canvas works fine on my phone, but when I login on my 2014 Macbook Air, the dashboard highlights slots where the classes should be, but no the slot is left blank and isn't linked to the class. The materials in the Module section also doesn't appear when prompted.

[ericwerth · Accepted solution]

Hi  @dlassiter  and welcome to the Community.  Have you checked to see if you computer meets the minimum requirements (see What are the basic computer specifications for Canvas?) and if you are using a supported browser (Which browsers does Canvas support?)?  Also, have you tried accessing Canvas through a couple of different browsers, such as Chrome and FireFox?  I have seen a number of reports about issues with IE as a web browser, and yesterday there are were some users who had page errors (see  Instructure Status).  If your system and browser is supported and you still have problems, I would contact Canvas Support and see if they can provide suggestions on how to get everything working (see  How do I get help with Canvas as a student? or How do I get help with Canvas as an instructor?).

I hope this helps and best wishes.

[nsweeten]

 @dlassiter   Apparently you have to be running the most recent operating systems--in order for the APP update store to suggest the most recent browser version.  You need both the operating system and the browser to be updated in order to run Canvas.  They list the versions in the Canvas Guides/Community but the backwards compatibility is going to sting if you're out of date. 

[ericwerth]

Thanks for the update  @sweetera   That is really good information to know.  I hadn't thought about that possibly occurring.

Appreciate the information!