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Anytime I create an event in the Calendar I set the time to 1PM after saving it will change back to AM. I then have to go in and change it back to PM. If I edit anything in the event it will change the time to AM as well. Correct time settings are in place for course and account. Any idea why this keeps happening? Driving me crazy!
Solved! Go to Solution.
Hello @LizSrebot
That definitely sounds odd! I was unable to replicate this on my side in my testing with my sandbox.
I think that further troubleshooting might need to be performed to really zero in on what is causing this to happen. Does it do this when you are using a specific browser? Does using an incognito window or different browser make any difference?
Does clearing cache (MAC guide) (PC guide) make any difference?
If, needed, you might want to submit a case to Canvas support to have them look into this further. If you have a screen recording documenting the issue your describing, that would help them out tremendously.
-Colton
I do not see that behavior. I thought originally it was because you typed 1PM instead of 1:00 PM. I tried all sorts of ways, and always got the correct time.
I tried setting both am and pm events and had no issues. So, I am not sure what is causing your issue and it is not one of forgetting to save or some of the things you can do wrong in making an assignment due date and time.
Good luck in tracking it down. Just a thought - have you tried different browsers?
Was this happening in the initial pop-up setting or the more options area? I tried both areas and could not duplicate the issue
Hello @LizSrebot
That definitely sounds odd! I was unable to replicate this on my side in my testing with my sandbox.
I think that further troubleshooting might need to be performed to really zero in on what is causing this to happen. Does it do this when you are using a specific browser? Does using an incognito window or different browser make any difference?
Does clearing cache (MAC guide) (PC guide) make any difference?
If, needed, you might want to submit a case to Canvas support to have them look into this further. If you have a screen recording documenting the issue your describing, that would help them out tremendously.
-Colton
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