[ARCHIVED] Google Drive submission not working

[v33hsieh]

Hello!

The google drive submission tab is not working for me and my teachers. It says, "We're sorry, but something went wrong. If you are the application owner check the logs for more information." How do I fix this? I looked through Canvas settings as well, and it says that the Google Drive LTI IAD-Prod has expired today. Does that have anything to do with it? Thank you.

[audra_agnelly]

v33hsieh‌, where in the settings do you see this message. I'm getting reports from my teachers as well...

[smarsh2]

I have an assignment added in "External Tool" and linked to my google drive. It shows this message from there.

[audra_agnelly]

Sorry, we're also seeing the something went wrong message. I'd meant where are people seeing that the LTI expired today?

[448958]

If you go to "Account", then "Settings", under "Approved Integrations", the app "Google Drive LTI IAD-Prod" is shown to expire on May 26 at 12:30pm (that's what it says for me at least). 

[audra_agnelly · Accepted solution]

Thanks, I finally figured out that's where people were seeing the issue. The expiration is for the security token issued by the application. Those have short lifespans and are refreshed when you go back into the application, so the expiration is normal and not reflective of an issue. But, people saw that a rumors spread like wildfire that our district let the "agreement" with Google expire without notifying stass.

After last night's maintenance event, I'm now able to connect to Google Drive from my account and one for a student that initially reported the problem. The last status update said: "Tonight's scheduled maintenance event is complete. Your users can now access and use the Google Apps LTI as normal." 

[Stef_retired]

 @audra_agnelly ‌

Thanks for taking the time to share this important information and for being so helpful to your fellow community members, especially in these difficult times. Please check your direct messages for a small token of our appreciation. :0)

Thanks again for all that you do and keep up the good work!

Sincerely,

Canvas Community Team

[amyjanet_reiss]

Scenerio 6 task 1. It can't see my Discussion 1 when I press the Evaluate button

[Stef_retired]

 @amyjanet_reiss  Welcome to the Canvas Community!

This sounds like a message meant for your instructor specific to a course you're taking. If you need assistance from the teacher, please contact them directly through the Canvas Inbox.

[grantst]

I am getting reports of the same issue.

[KristinL]

As an admin, I received an email that said there is going to be some maintenance done tonight. I hope that the updates that are put into place tonight make everything better for you! If that's not the case, reach out to Canvas Support.