[ARCHIVED] Hi, I would like to ask regarding 'block mode' on my macbook. I am so worried that i could not get access on the lectures in the modules tab. It shows a blank screen but I can log in through my disloyal and my iPhone. How do I troubleshoot it.Thanks.

[smoh7110]

Hi, I would like to ask regarding 'block mode' on my macbook. I am so worried that I could not get access to the lectures in the modules tab. It shows a blank screen but I can log in through my disloyal and my iPhone. How do I troubleshoot it?

Thanks

[Bobby2 · Accepted solution]

Hi  @smoh7110  Welcome to the Canvas Community.

This must be frustrating for you.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Sing out if you need a hand.