[ARCHIVED] Homepage images not loading for certain users

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lukeh
Community Explorer

We have created homepages with images that act as links to module pages to make our content more accessible to young learners. There are 6-10 small (30-40 KB) images on the page and a table with some text. Each small image is linked to a page in the modules.

Many of our users cannot see the images, just the names of the images (image.png). The link still works.

I thought this might have something to do with browsers or user issues but I actually have them same issue when I "Act as User" and view the same page on my system (which shows everything fine when I am in my own user account).

Can anyone suggest a remedy for this issue? 

Thank you.

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jerry_nguyen
Community Contributor

@lukeh 

Can you check if the "/courses/courseID" part of the URL of the image matches the course ID of the Blueprint?

Also, check that the permission for the images in "Files" is set to either "Publish" or "Only available to students with link"

Canvas_Image_permission.jpg

 

 

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