[ARCHIVED] Issues with New Quizzes

[amsanchez02]

I have been using new quizzes this year as this is my first year with Canvas (I switched school districts). More and more students are having the issue in using the app that during a test (done in new quizzes on the iPad) they lose function of their keyboard. Is there a solution or something they are doing wrong? 

Second thing - I had a student that came late to class. She started her test, but was unable to finish. Before the time was up, I went to moderate and gave her unlimited time. When she came back to finish the test, it would not let me reopen it saying that time was up. How do I extend time for students or let them finish a test? I know I have to be doing something wrong. Thanks. 

[rseilham]

@amsanchez02,

I have not heard of the keyboard issue with new quizzes. My only suggestion would be to make sure the iPad has the latest version of Canvas Student. Besides that, I would suggest you report the issue to your local support so they can open a ticket with Canvas. Let us know if you find anything out and I'll do the same. Thanks. 

[kjkeefer]

Every time I give a quiz I have at least one student who can't use their keyboard to enter the access code.  The only fix I have found is to have students completely turn off iPad and then restart and their keyboard works.