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johnnyv112186, greetings! I'd first make sure you are using an updated version of Firefox or Chrome. If you are, then I'd check out the information on the following page to see if it helps - https://community.canvaslms.com/people/stuart.ryan
Hope this helps! Kona
Hello, johnnyv112186 Welcome to the Canvas Community!
If the icons on your screen look like the ones depicted in https://community.canvaslms.com/people/stuart.ryan , you'll find troubleshooting tips in that blog post. And if that doesn't remedy the problem, check to make sure you're using an up-to-date browser, as outlined in Which browsers does Canvas support?
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