[ARCHIVED] New Quiz will not load for a student

[MSherrill2]

I have a student for whom a "new quiz" will not load. When I go to moderate, it looks like she is in the middle of the attempt, but again, it won't open on her Chromebook, phone, or personal computer. I was on a video call with her for an hour trying to get it to work. I have assignments locked because I scaffold things for them, etc., but the only way to allow her to continue for now was to remove the sequential order prerequisite, and I had to do that for all of my students in order for her to continue with the coursework. 

Has this happened to anyone else?

Does anyone know why this happened?

Does anyone know if I can end her first "attempt" that is stuck trying to load?

[B171]

I am having the same issue, as an instructor. I recently switched to using New Quiz this semester, and found that this occurred with my first quiz of this semester. Most of my students were able to complete the quiz, and I was able to grade them. However, for one student she was unable to take the quiz, and reported that it was stuck on the loading screen. When I go into the Moderation, I can give her another attempt, but each time it just gives her a loading screen. I can't access her Quiz in the Speed Grader either, as it just gives me also the Loading screen. She reported that her computer laptop died during the quiz, with a weak battery and when she went back to log in the New Quiz session it failed to log her back in. This appears to be an issue in the log files on the Canvas server.

Is there a work around? I can't seem to assign her a grade in the Speed Grader? I had to manually enter a passing grade in the grade book. This is my first time using New Quiz, but this seems that if this is a problem in Canvas, I should continue to use the old Quiz system, if these issues and bugs exist? Anyone else's thoughts?