Hi @hilary_lepak and welcome to the Community! I would suggest that you first check these documents to be sure that your operating system and browser are supported and up-to-date, What are the basic computer specifications for Canvas? and Which browsers does Canvas support?. If your computer is running an operating system or browser that doesn't meet the minimum requirements, this could possibly explain the trouble you are experiencing. If simply updating a browser doesn't fix the problem, you might consider contacting Canvas Support using one of the options in the help menu (see How do I get help with Canvas as a student?). Support is very good at helping identify potential issues and providing possible solutions. Another option may be contacting IT at your institution to see if they can help problem solve situations like this.
I hope this helps and good luck!
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