[ARCHIVED] Originality Checker issue

traci_lopezfoca
Community Novice

Any Idea why I am getting the following message when I try to use the originality checker?

An issue occurred while generating the similarity report. Updating user information failed because user email was changed to an address that is already associated with an account. UID: 1059997747 - Old Email: brandy.gustavus@faculty.ashford.edu - New Email: _sepbrandy.gustavus@faculty.ashford.edu
Contact customer support for more information.

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