[ARCHIVED] Pages will not display

[evansp]

Trying to view all of my pages from Pages.  Only the first 30 display with a "Loading more..." rotating circle at the bottom.  After 30 minutes, nothing more has displayed.

Chrome/Windows 10  rebooted twice.  Cleared cache and cookies twice.

[Chris_Hofer]

Hello  @evansp ...

I'm not sure I have an answer for you, but I do have a handful of questions:

• Is your Google Chrome browser up-to-date?
• Do you have any plug-ins installed within Chrome that might, somehow, be preventing the rest of your pages in your course from loading?
• Have you reached out to Canvas Support to see if they can help troubleshoot?  How do I get help with Canvas as an instructor?
• Have you tried another web browser such as Mozilla Firefox?

[evansp]

1. Google browser up to date
2. No plug ins – vanilla set up
3. Canvas support handled by university; no response
4. Same result with Firefox and Bing

Thanks for asking

[stephen_taylor]

Have you tried on your home computer/mobile data as well?  It could be an issue with your school's network.

[evansp]

Same where ever.

[Stef_retired]

 @evansp ‌

We're following up on some old unresolved questions. Did you ever find out what was causing this? Is it still occurring?

[evansp]

Still occurring.  No cause identified.  Still unresolved...

[Stef_retired · Accepted solution]

 @evansp ‌

I'm sorry to hear that this issue is still plaguing your navigation experience. I just navigated to the URL displayed in the screenshot, and what I believe is the full page list loaded within seconds. The last page on the list is titled "Welcome to BYU Online."

If you haven't yet, would you please use the Report an Issue support option on the BYU Canvas Info & Help menu of your account to ask a support agent to have a look at your environment?

Thanks.

[evansp]

The issue was documented and sent for support agent help six months ago.  No response.

[Stef_retired]

 @evansp ‌

You mentioned earlier that initial requests for support are handled locally by your institution; would you follow up with them to confirm that they escalated the request to Canvas Support for additional investigation—and if they have, please ask them for the case number associated with your ticket and post it here so we can follow up?

Thanks.

[evansp]

Will do.  Ironically, it was my institutional support who suggested that I resolve this issue through the LMS Community.  So, I will take it back to BYU Canvas Support to send up via a different flag pole.  I told BYU Canvas Support that I would send the issue to LMS Community as they requested, but, that my experience is that LMS Community can, at times, function only as an echo chamber.  I hear what I said coming back...

[Stef_retired]

 @evansp ‌, the Canvas Community is a member-to-member forum. People who participate here can offer general suggestions such as "did you try a different device?" or "yes, that happened to me as well, and this is how I resolved it" or "I am not able to reproduce it," but don't have access to the metadata that support agents use to resolve specific issues such as yours.