[ARCHIVED] Receiving an error message when loading the module page on iOS app: "The data couldn't be read because it is missing."

[jskearney]

I have created modules in two courses; they are viewable when I visit the modules on my laptop in both teacher view and student view. However when I use the Canvas app on my iPhone, the modules are only viewable in one of my two courses. The course with the issue gives me the following error message when I try to view the module page on the app, "The data couldn't be read because it is missing." This doesn't happen when I load the other course's module page in the app; the page loads without a problem. I have uninstalled and reinstalled the app and cleared the app's cache. My phone has been updated to the latest operating system (iOS 13.3.1).

Thank you for the help!

Josh

[mcanter]

HI Josh. I had the exact same problem last night. I've uninstalled and reinstalled the app, thereby clearing the cache. Turned my phone off and on again, but to no avail. I'm also running iOS 13.3.1. IT support at my university is unable to offer support due to the vast variety of device applications, versions, and so on. 

Were you able to find a solution? Any info would be helpful. 

Thanks for any help you can suggest. 

Martha

[jskearney]

Hi Martha -

I wasn't able to figure it out on my end, unfortunately. I haven't heard from any students saying it is affecting them on their Canvas app. I just reported this issue to Canvas Support.

Josh

[rseilham · Accepted solution]

I wanted to follow up to see if you were able to figure out this issue? There was a new version of the app (v6.7) released this week. I didn't see this specific issue in the release notes, but if you haven't already, try the new app. If you are still having the issue, I would suggest you report it to Canvas Support in the app: https://community.canvaslms.com/docs/DOC-9714-18561185383 Hope this helps. 

[jskearney]

I wasn't able to figure it out on my end, unfortunately. I haven't heard from any students saying it is affecting them on their Canvas app. I will report this issue to Canvas Support.

[rake_9]

Did anyone get an answer to this?  We have a student reporting this.  He is getting this error message in the Student app on the To Do list and when he tries to check Grades.

[rseilham]

@rake_9,

The was an update to the Canvas Student app for iOS recently (v6.9.8) which mentioned solving submissions issues. Can you see if this solves the app issue? Thanks!