[ARCHIVED] Respondus Lockdown Browser error message

[KSTEINMAN]

Can anyone tell me why we are getting this message when using Respondus Lockdown Browser?  We are getting the same message with the lab version and also the desktop version.  

"Your browser doe not meet the minimum requirements for Canvas. Please visit the Canvas Community for a complete list of supported browsers"  

Thank you,

Photo attached. 

Kim

[rpsimon]

Hi, although I'm not currently using Respondus, I will try to be of help.  What browser are you currently using?  Are you using Chrome?  

[KSTEINMAN]

Hi Rebecca.  Respondus Lockdown is the browser we are using.  It is it's own browser so they do not have to go into Chrome or any other browser. 

[rpsimon]

Oh, that's right!!!!! Duh...I forgot about that - sorry!  Can you try closing it out, clearing cookies and cache, and restarting?  It would be a good time to contact your Canvas admin as well.

[KSTEINMAN]

Yes.  We did try that.  I will contact Canvas also. 

[strasser]

Hello, we are having this same issue with a student. Not sure what the solution could be.

[rpsimon · Accepted solution]

Sounds like you need to contact Canvas Support for this.