[ARCHIVED] Student "locked out of quiz"

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bmchugh
Community Member

I have a student who claims "the tab locked me out after question 2" and is asking to be given a second attempt on a higher-stakes, summative quiz that is set for only one attempt.  Is there a legitimate reason why this might have happened? Or is this some sort of a ruse?

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bmchugh
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Thank you, Steven, for that specific advice!  Alas, I did not opt for one question at a time, but probably will in the future. 

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bmchugh
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Steven,

Your response helped me get more out of my interaction with the tech support person when it fiiiinally came my turn (I was number 99+ when I first initiated live chat). 

Had you not mentioned the possibility of a quiz log, I would not have asked the tech rep, and so it might have taken longer to get to where she showed me how to turn on that option in Settings. Thanks!

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