[ARCHIVED] Tech help

[meghan_kopochis]

When I login to canvas the boxes for my class show up, but is completely blank. Also, when I go to check my grades, it  is just a blank page. Is there anything that can be done to fix it?

[Stef_retired]

Hello,  @meghan_kopochis  Welcome to the Canvas Community! We've had some reports of this and it has generally turned out to be an issue with an incompatible or unsupported browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[Stef_retired]

Also,  @meghan_kopochis , I just clicked on your screenshot (I should have done that first) and see that you're using Safari. This might help you: 

First, please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using Safari 11 or 12. If you're not, you'll need to update your browser to the latest version.

If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.

And if that doesn't do the trick, use the instructions provided in my first response to contact Canvas Support.

Good luck!