[ARCHIVED] Trouble with Classic quizzes using an Apple device

[jen9]

I am using the Classic Quizzes and I have had 2 students who are on Apple devices who are having issues accessing the quiz.  1 student could not see the pictures I had input into the quiz and the other could not access the quiz at all.  She said that she clicked on "quizzes" and was sent to a blank page.  All of my other students were able to access the quiz by clicking on "quizzes" and able to see all the pictures.

Any ideas?  

[Stef_retired]

 @jen9 ‌, there might be one or more different issues affecting these students. Here are some general possibilities:

• On the assumption that the Apple devices are Macbooks, are the students using Safari—and is it a fully-updated version? Updating Safari requires the user to update the MacOS, so please direct them to update the OS to a version that supports Safari 12.0 (at this writing) or later (What are the browser and computer requirements for Canvas?).
• Again, assuming these students are using Safari, there is an issue associated with the latest update to that browser, as it forced on a default that has in turn created issues with images displaying. If these students are using Safari 13.1, have them disable "Prevent cross-site tracking" in Safari preferences.
• Alternatively, have the students switch to a supported version of Chrome or Firefox.

Hope this gets them back up and running, Jennifer!

[jen9]

Thank you so much Stefanie!  That is extremely helpful information.  I will pass that along to my students and see if that helps the situation.