[ARCHIVED] True.html file when downloading a document

[Susanne2]

I am having a problem with canvas since the beginning of the week. I am a student and usually when I try to download a file that my teachers upload in canvas, I just get the file in my downloads. However, since the beginning of this week I get true.html in my downloads and when I click on that I am redirected to the login page of my universities canvas page. How do I solve this?This is the file what I get when I try to download it

[rhenri24 · Accepted solution]

We are seeing a similar issue as well. Our experience suggests that it is only Safari users that are experiencing this issue. We opened a record with support about this and they said to use another browser, such as Chrome, to download files as they look into the issue further. 

[rhenri24 · Accepted solution]

We are seeing a similar issue as well. Our experience suggests that it is only Safari users that are experiencing this issue. We opened a record with support about this and they said to use another browser, such as Chrome, to download files as they look into the issue further. 

[digitalphunc · Accepted solution]

Im having the same issue... using an iMac, Catalina, Safari I am computer savvy 

I was able to get the file to download two different ways

#1 by selecting a different folder it appeared to download the file using the entire name it was a .docx document

#2 if you select "alternative format" in Canvas and make it a "Tagged .pdf" file you will be able to download a .docx or .pdf file with no problem.

I don't know if this is a Mac issue, Catalina issue, Safari issue, MS Word issue etc.

I don't have this issue using my old Windows 7 machine just with my iMac