[ARCHIVED] Unable to view course content

[566801]

Hello,

I am an online student who's facility uses Canvas for assignments. However, I am unable to open anything that is uploaded to Canvas thorough my instructors. I am becoming very irate because this is the only way I can seek help regarding this issue. The help button is not available in my region and the "call center" is a joke. My classes have started and I am not even able to contribute towards the course requirements. I am at risk of being dropped this semester because no one seems to know why I can't view content?!!?!?!

-- A very frustrated student 

[Stef_retired · Accepted solution]

Hello,  @566801  Welcome to the Canvas Community! This sounds like an issue with an incompatible or unsupported browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, you will need to get together with someone from your school's IT department to do additional in-depth troubleshooting. I was able to find this page on your school's website that provides a hotline for IT help: Students - Klamath Community College 

We're sorry to hear that the Help button is not providing you with the assistance you need. It's not clear what you meant by "the help button isn't available in my region." I wonder if the browser issue (if indeed that is what it is) is obscuring the options that are available to you. Acting as a student enrolled in Klamath Community College, I was able to see and click on the Help button to view these options (I've blurred out the telephone number as it is specific to your school):

Good luck! 

[566801]

Stefanie,

Thank you for replying. It looks as if I will have to contact IT. The picture you included in your reply shows additional content. For me, there is nothing that appears when I hover over the question mark. Additionally, my inbox is not viewable either. I noticed that yours has 5 notifications. Mine does not even show a number nor does it allow me to even read my messages or compose them. I am using my personal e-mail to contact my instructors to let them know I am unable to contribute at this time; It is very frustrating. I did online classes two semesters ago and did not have this issue. 

May I ask what type of computer, browser you are using. Did you have to create a separate Canvas account? 

[Stef_retired]

 @566801 ‌, I typically use a Macbook Pro and Chrome, and both are updated to the latest available versions—but I also have a PC on which I access Canvas through Firefox, and I'm not having any issues there either. I am not sure what you mean about having to "create a separate Canvas account"; I've never had to do that and see no reason why you should either. The inability to see the items on the global navigation is consistent with reports we've received about old devices and browsers, so I recommend that you double-check to make sure you're using a supported browser version before contacting your IT Desk.