[ARCHIVED] cannot add a teacher error name already used

[rlacivit]

cannot add a teacher error name already used

[awilliams]

Hi,  @rlacivit . Does this person already exist in the course? Does someone with the same name already exist in the course? Is there any additional information you can provide to make it easier for us to assist you with this?

[rlacivit]

Does this person already exist in the course? She is NOT in any course, but is in Canvas somewhere, and has uploaded several files and lessons. She was added manually without a SIS ID or Integration ID. I cannot add her SIS to the system.

Does someone with the same name already exist in the course? YES she was added manually. She also was not in our SIS. She was added to the SIS yesterday and I have her SIS ID.