[ARCHIVED] canvas is not working for me

[JustinSchulz]

I'm a student. canvas doesn't load in for me and I can't access any of my courses right now. there is nothing wrong with my university account because I can log into all the other platforms. this has been a problem for a few days now. I thought canvas might have been down when I initially tried it a couple days ago but its not the case because my friends can access canvas just fine. I attached a screenshot of how my canvas page looks right now.

[Chris_Hofer · Accepted solution]

Good morning, @JustinSchulz ...

There are a couple things you should try...

• Clear your browser history/cache.  After you do this, you will want to close your browser, restart the browser, and then log back in to Canvas to see if things look better on your Dashboard.
  • How do I clear my browser cache on a PC?
  • How do I clear my browser cache on a Mac?
• Make sure you are using an up-to-date version of either the Google Chrome or Mozilla Firefox browser.  If you are already using one of these browsers, try using the other one to see if it makes any difference.
  • What are the browser and computer requirements for Canvas?

If the above suggestions do not resolve the issue, I would suggest reaching out to Canvas Support ... as they might have some other suggestions for you to try.

How do I contact Canvas Support?

I hope these resources will be of some help to you.  Keep us posted here in the Community...thanks!

[ARYSSAKOLBE]

At are school, the canvas sucks. Mostly the whole school has no access to it. Whenever we make a device it solves one problem but leaves so many more after it.

[Chris_Hofer]

@ARYSSAKOLBE ...

Sorry to hear that you are having a bad experience using Canvas.  You posted your comment in the global Canvas Community website.  Is there a specific question you have about Canvas that Community members might be able to help you with?