[ARCHIVED] dashboard

[cm8387]

I cannot access my dashboard, Steve Moore cm8387 @wayne.edu

[valentinesking]

Howdy Steven,

Not sure if you are having an issue with your password, if you get an error message or exactly what happens - from your description. If you are having an issue with your username and password, you may want to reach out to your school's support: https://tech.wayne.edu/ 

Let us know if that helps.

Sky V.

[Stef_retired · Accepted solution]

Hi,  @cm8387 ‌, contacting support is a great idea; thanks for suggesting that, Sky!

Here are some troubleshooting steps you can try on your own before contacting support:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[cm8387]

Have been using Explorer with no issues until now, signed in on Chrome and had no further problem, Thank you, Steve

Steve

[Stef_retired]

Thank you for taking the time to come back and let us know,  @cm8387 ‌! I wish you all the best in your academic career.