[ARCHIVED] emails are not sent to users / students

[chandrasekhar_m]

Hello All,

We are set up our LMS in our own server. We are now trying add courses, users and students.

We have configured the setup for outgoing email server at /lms_root/config/outgoing_mail.yml.

Now, when adding users and students, email is not received by recipients, though we get the message that email was successfully sent.

Any idea why emails are not sent and if there are any other configurations are missing?

Thanks & Regards,

Sai Chandra Sekhar M

[Bobby2]

Hi  @chandrasekhar_m  Welcome to the Canvas Community.

I'm wondering if your courses have been published. Students will only be sent the invitation to accept once the course is published. 

Please let us know if this is the case or not. Then we can explore other possibilities. 

[chandrasekhar_m]

Hi Bobby,

Thank you very much.

Yes, courses are published.

It is not just with students, while adding new users ( teachers / admins), they do not get any notification (email) too.

[Bobby2 · Accepted solution]

It looks like you might need to report a problem now. 

• How do I get help with Canvas as an instructor? 

 Sorry I couldn't have been more help. 

[chandrasekhar_m]

Hi All,

With below config in outgoing_mail.yml

production:
enable_starttls_auto: "false"
address: "smtp.gmail.com"
tls: "false"
port: "465"
user_name: "example@domain.com"
password: "password"
authentication: "plain" # plain, login, or cram_md5
domain: "smtp.gmail.com"
outgoing_address: "example@domain.com"
default_name: "YOUR LMS"

and running /var/canvas/script/canvas_init did the job. Mails are now going correctly.

[Bobby2]

Hi  @chandrasekhar_m ‌, that does look unusual. 

I hope you have logged the job with Canvas.

If not, then use the guide I included above. 

[alvarojim]

We have the same issue with send mails.

What to do to fix this problem?

Persist using gmail, hotmail, office365 and sendgrid.

best regards