[ARCHIVED] log in problems

[tlyn]

I have problems logging in to CANVAS. I enter my password in the Log In to Canvas option and it tells me that I have incorrect log in information. I know my password is correct and my username, so I have no idea what is going on. I use the incognito mode in chrome to log in as well so it can be a problem with that. Also, when I try to reset my password I never receive the request form through email. Has this happened a lot?

[ysmalls · Accepted solution]

Hi @tlyn 

Did you verify that you are using the correct URL for your institution?  Each institution has their own URL for their users to log into.  If you are then my best suggestion would be to submit a ticket to support.  On the login page you should see the "Help" option, click on that then "Report a Problem" this ticket will go to support which can better assist you with this issue.

Hope this helps.

[Chris_Hofer]

Hello there, @tlyn ...

I completely agree with @ysmalls, and I have marked her response as a solution to your question.  I wanted to also provide you a few links in case these will be of help to you:

• How do I change my login password as a student? - Canvas Community
• How do I reset my password as a student? - Canvas Community
• How do I change my login password as an instructor... - Canvas Community
• How do I reset my password as an instructor? - Canvas Community

Hopefully you will be able to contact someone at your school about your login working again.  Good luck to you!