[ARCHIVED] why cant i log out of canvas?

[kassandrahayala]

my canvas wont let me log out. i click on the log out button but when i refresh the page it still has me logged in.. HELP

[Bobby2 · Accepted solution]

Hi  @kassandrahayala  Thank You for your question. 

That sounds frustrating. 

I borrowed an answer from Kelley L. Meeusen. I assume it will work for you. 

Teachers logout the same as any other user in Canvas....

• click "Account" in the left-side global navigation menu, then
• Choose "Log Out".

If for some reason the Logout button you're seeing in the screenshot doesn't display for you, try clearing the cache and cookies in your browser, then close the window and relaunch. You should then be logged out of Canvas. How do I clear my browser cache on a Mac? and How do I clear my browser cache on a PC? provide guidance.

Sing out if you need a hand.

[sapoepsilon]

Hitting logout button doesn't log me out on Safari! 

[Chris_Hofer]

@sapoepsilon ...

That is a bit strange!  Are you able to try logging in/out using a different browser such as Mozilla Firefox or Google Chrome?  In general, these two browsers are good choices when navigating around your Canvas course(s).  You can run a browser check and see additional information by looking at this Guide: What are the browser and computer requirements for Instructure products?.

Another thing you can try is to clear your browser history/cache.  Once you do that, close your browser completely.  Then, re-start the browser and log back in to Canvas.  Hopefully you'll be able to log out whenever you need to.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Beyond this, I would recommend that you reach out to Canvas Support directly...as they may have some other suggestions for you to try.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Please keep us posted here in the Community if you have any other questions about this...thanks!

[chriscas]

@sapoepsilon,

To add one more thing to what @Chris_Hofer mentioned...

If you're logging in with school/university credentials, it may be that the school has a typo in their logout address or that their login system is malfunctioning.  I would let a Canvas administrator (usually in the IT / eLearning / Digital Education) areas of your school know you're having an issue so they can check whether or not it's a global issue and get it fixed if it is.

-Chris