[ARCHIVED] why wont my grades show on canvas? several of the pages wont load

[aikidodancer567]

When I go on canvas to try to view my grades, the page never loads. It's not my internet. I have been trying for over a month now.

[patom]

Hi Alexandria,

     It's been happening to me too.  Both my Grades Page and Inbox Tab load a blank page also for the last few days.

Marc

[KristinL]

Hi Alexandria and Marc ~

The first place I would start is to double-check that the internet browser you're using to check Canvas is updated. (What are the browser and computer requirements for Canvas? + Supported Web Browsers).

Are you able to see updated grades if you access your courses using the Canvas Student app?

[patom · Accepted solution]

Thank you, Kristin,

It's working now.  I cleared out my Cache, my Internet Browser, and rebooted my laptop and that seems to work.  My professor also suggested switching browsers from Edge to Google Chrome or Firefox also.

Marc