Auto Page Refresh during Quiz?

[jlangworthy]

One of my students has e-mailed me to tell me his browser window automatically refreshed while he was taking a Quiz and that is why he earned 0 points on it. When I look at the Quiz log, I see he began it at 8:18 pm on 8/27, 18 seconds in there is a "stopped viewing" entry, then at 9:09 a "resumed" entry and then absolutely nothing. However, the quiz also indicates it was submitted on 8/27 at 8:38 pm. All of the questions were left unanswered. Additionally, it shows in his Activity report that he viewed it again on 8/30 7 times in the course of a minute. Can anyone explain how to interpret all this? 

   If it helps, the Quiz is set up to allow one attempt only for 20 minutes, which makes it seem like he opened, left, started back up and let the time run out without answering anything. Is that possible? Also, would he be allowed to see the correct answers like everyone else since it was submitted?

[Chris_Hofer · Accepted solution]

Hello  @jlangworthy ...

I am reviewing older questions here in the Canvas Community, and I stumbled upon your question.  I wanted to check in with you because I noticed that we have not heard back from you since you first posted your question on September 4, 2019.  It seems that you may have stumped Community members with your question.  Were you able to find a solution to your question that you'd be willing to share back here in this topic?  I'm hopeful that you were able to accommodate your student's needs so that he was able to get that quiz taken.  In those kinds of cases, I think I'd recommend first reaching out to the Help Desk folks at Instructure to see if they may be able to assist...especially since the student was taking a quiz at the time.  The Help Desk staff can be contacted via the "Help" menu on the left side of your screen: How to contact Canvas Support.  For the time being, I am going to mark your question as "Assumed Answered" because we have not heard back from you and because there hasn't been any new activity in this topic for over five months.  However, that won't prevent you or others from posting additional questions and/or comments below that are related to this topic.  I hope that's okay with you, Dr. Langworthy.  Looking forward to hearing back from you soon.

[yatesjdy]

I have this question too and I'm a bit surprised it has not come up before.

Why does this question say I can "go to the solution" when there is no actual solution?

Seems to me the status for this post should be "no answer was found".

Posting it as "answered" creates a confusing link that sends you to nowhere in particular.

[Chris_Hofer]

Good afternoon, @yatesjdy ...

I can help try to explain any confusion here.  Back in the late Summer 2020, the Canvas Community website changed providers.  Prior to the migration, the old Community platform had a couple ways of marking answers.  One was was to mark an answer as "Correct".  Another way was to mark a question as "Assumed Answered".  When I would re-visit older questions to check in with folks (as it was probably the case with this one), if nobody had posted a reply to the original question ... or if the individual who posted the question had not come back to post an update for quite some time (a few months, for example), then I would typically mark a question as "Assumed Answered" ... not completely knowing if the person had found an answer on his/her own or not since the time of the the original posting.  So, that is why you see the response I provided above.  When the Canvas Community transitioned to the platform we are all currently using, the markers of "Correct" and "Assumed Answered" went away.  The new platform instead has a button where we can mark something as a "Solution".  One of the nice things about this is that we can mark multiple responses to a topic as a "Solution" (because there might be one or more ways to accomplish the same thing).  We didn't have this option in the old Community platform.  It was one "Correct" response or one "Assumed Answer" response per topic.

I still do stand by part of my response when I recommended to @jlangworthy to contact the Help Desk directly.  Hopefully, that guidance was of some help.  If a similar issue recently came up for you as well, I would also recommend that you reach out to the Canvas Help Desk staff.  You can do so by following the information in this Guide: How do I contact Canvas Support? - Instructure Community.

I hope this bit of information will be of some help to you.  Let Community members know if you have any other questions about this...thanks!