Hello @caitlynk13 ...
Are you using a Free for Teachers account, or does your school have a paid Canvas environment? The way it works for us is that people are first created as "users" in Canvas. Then, they are enrolled in courses with either a "Teacher" or "Student" role. If an instructor or a student is added to a course prior to being added first as a "user" within the Canvas environment, then we would see an e-mail address listed in the "People" area of the course...as you've described in your question. But, because people are already in Canvas as "users", the instructor/student names appear correctly in the "People" page of the course rather than displaying their e-mail addresses. You might want to check with your school's local Canvas administrator about how to get this corrected within your course.
I hope this will help a bit...thanks! Take care, stay safe, and be well.
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.