My courses aren't showing up on my dashboard or calendar

[21240]

When I log into canvas none of my courses show up on my dashboard or calendar I need this to be fixed asap or I'm going to start to fail classes.  

[Stef_retired · Accepted solution]

Hello,  @21240  Welcome to the Canvas Community! We've had a few reports of this and it has nearly always turned out to be an issue with an incompatible or unsupported browser, so please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[grayat]

We noticed this is an issue with the latest version of Chrome which is version 77. When a student opens Calendar, it's blank. Try doing it on Firefox and the calendar entries will show up. It also works previously on Chrome 76. Will Instructure have a solution for that?

[Stef_retired]

 @grayat ‌, if your users are still experiencing an issue with the latest version of Chrome after they have cleared cache and closed/reopened the browser, please ask each user to submit a support ticket for additional investigation.

[grayat]

Sorry for the delayed response stefaniesanders‌. It's now resolved. Thank you.

[Stef_retired]

 @grayat  Thank You for letting us know and for taking the time to update the discussion here.