Reset the User Cache

[downing]

This is a followup to "Assignment Override via Canvas API", posted a week ago.

I've gone back and forth with Canvas Support and they say that assignment overrides via the API will NOT work, because "they may negatively affect user visibility."

BUT, they worked for me all of last academic year, and stopped working this year. Why?

What DOES work is to have Canvas Support RESET THE USER CACHE. I've had them do that several times by phone.

Is there some Web UI user action or API call that can RESET THE USER CACHE?

Canvas Support suggested changing my time zone, saving that, changing it back, and saving again.

That did NOT work for me.

[Stef_retired]

 @downing ‌, I've shared your question with the Canvas Admins‌ group to attract the attention of your fellow experts. We have a feature idea currently open for voting requesting that the "Clear User Cache" capability be extended to admins: https://community.canvaslms.com/ideas/14736-admins-need-clear-users-cache 

[Robbie_Grant]

 @downing ,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

How we keep your questions flowing!‌

Robbie

[downing]

Hi Robbie,

Yes, it did get resolved by doing nothing! 🙂

Last spring my Python code that used the Canvas API had no trouble creating assignment overrides.

Over the summer that functionality was partially turned off by Canvas. I called many times and spoke to many support staff. My Python code was still valid, but the results of the override would only show up if I actually called Canvas support and had them "reset the user cache"!!!

So, that's what I did last fall to get by.

This spring, needing to do the same kind of overrides as before, I ran my Python code, and it did show up without me having to do anything, as it had been doing last spring.