Why does a student see " locked" on a quiz I've set-up?

[jay]

Hi.

Please can anyone better explain this for me, as there's not much help on the Q&A thread, One post says check certian things and then says "contact canvas" - which is not helpful.

• I set-up a quiz - as with previous weeks on my course which have been fine. 
• I set the correct dates and published it, like before.
• However, students are saying that the Quiz is locked?
• I checked to make sure I had not hit "Lock this quiz Now"
• I can't see why the students see locked at their end, and yet it is published and not locked my side.
• 

[Chris_Hofer · Accepted solution]

Hello there,  @jay ...

Since the majority of Canvas Community members would not have access to your course or your school's Canvas environment, it's tough to troubleshoot this.  However, is this particular quiz included in one of your modules in your course?  And, if so, do you have any prerequisites and/or requirements set for that module that would prevent students from opening the quiz until certain other criteria has been met?

Also, I noticed at the bottom of your quiz that it says the quiz is for "February 2019".  This means that you've created a group set in your "People" page called "February 2019".  Are there only a select number of students in that particular group set?  If so, are the students NOT in that group set the ones who CANNOT access the quiz?  If you want all students to access this quiz, then you are going to have to change this to "Everyone" rather than "February 2019".

That's where I would start...and if students are still having difficulties with this, you might want to reach out to the folks at the Canvas Help Desk.  How do I get help with Canvas as an instructor?‌

Hope this helps, Jay.

[Chris_Hofer · Accepted solution]

Hello there,  @jay ...

Since the majority of Canvas Community members would not have access to your course or your school's Canvas environment, it's tough to troubleshoot this.  However, is this particular quiz included in one of your modules in your course?  And, if so, do you have any prerequisites and/or requirements set for that module that would prevent students from opening the quiz until certain other criteria has been met?

Also, I noticed at the bottom of your quiz that it says the quiz is for "February 2019".  This means that you've created a group set in your "People" page called "February 2019".  Are there only a select number of students in that particular group set?  If so, are the students NOT in that group set the ones who CANNOT access the quiz?  If you want all students to access this quiz, then you are going to have to change this to "Everyone" rather than "February 2019".

That's where I would start...and if students are still having difficulties with this, you might want to reach out to the folks at the Canvas Help Desk.  How do I get help with Canvas as an instructor?‌

Hope this helps, Jay.

[jay]

Thank you Chris for taking time to reply.

I copied my previous quizzes within the course I am running, only this time

it is showing locked.

I’ll reach out to Canvas I think

J

[pjmcgann · Accepted solution]

I'm having the exact same problem.  I followed the same procedures as before for copying a quiz a making it available for one student as a make up.  The student is selected, the time period is set, the quiz is not locked, and the quiz is published- - but the student finds that the quiz is locked even though the time window is open and the quiz is NOT locked on my end.  😞

[checkma]

I had a similar problem, except this is for a make-up that the student was doing after the semester was over. In this case, I solved it by going to the Settings and changing the End date of the course.

[Chris_Hofer]

@checkma ...

That would certainly work, but it would also open up the course for all other students in the course...which may or may not be a concern for you.  Students may wonder why they have access to a past course that they've already finished for however long you've specified.  There is another way that you can just allow a single student access to your course without having to open it up for all students.  This process may or may not be available to you as an instructor based on permissions that your school's Canvas administrator has set...but the Canvas admin would be able to do this in the event that you cannot:

1. Log into the course where the student needs an extension.
2. Click on "Settings".
3. Click on the "Sections" tab.
4. In the "Add a New Section" box, give your extension a name such as "Extension", and then click the "+ Section" button.
5. Click on the name of the section you just created.
6. Click on the "Edit Section" button.
7. Put in dates for "Starts" and "Ends", and also be sure to check the box for "Students can only participate in the course between these dates".  Then, click the "Update Section" button.
8. Now go to your "People" page.
9. Click on the three-dot kebab icon on the right side of the screen for the student you want to give the extension to, and select "Edit Sections".
10. Click on "browse" and select the section you created on your "Settings" screen.  This will add an additional section to the student and allow the student to access the course longer than all other students in the course.
11. You also need to repeat step #10 for your own profile within the course...again selecting the new section you created on the "Settings" screen.

This is the process we use when instructors request that one of their students needs an extension after a course has ended.

I hope this will be of some help to you.

[checkma]

I doubt that many students worry about a course that is over (unless they want to check a previous grade, or how a particular problem was graded), but your solution is better.

[pjmcgann]

And no, the quiz is NOT in a module.  And yes, the site is published.