Why won't my canvas dashboard load?

[oeander1]

When I open canvas and go to my dashboard, my courses will not load. 

[KristinL · Accepted solution]

Hi Olivia -

If you're a student, there's a chance that they're not available quite yet. You can always double-check by clicking Courses and then All Courses. If you see your current courses listed, add a star to the left of the title. Those will display on your dashboard.

Here's some more information: https://community.canvaslms.com/docs/DOC-10539-4212724703 

[KristinL · Accepted solution]

Hi Olivia -

If you're a student, there's a chance that they're not available quite yet. You can always double-check by clicking Courses and then All Courses. If you see your current courses listed, add a star to the left of the title. Those will display on your dashboard.

Here's some more information: https://community.canvaslms.com/docs/DOC-10539-4212724703 

[hlhales]

Hi, Kristin-

My courses have started and I am having the exact same problem. I was able to load canvas, and do homework just last night, but tonight not a single thing will load. I have tons of homework to do, since I will be out of town the next few days. I have found no answers as of now and am frankly frustrated.

[david_turk]

If you are using IE11 change to Chrome until Canvas can fix the SVG/Javascript issue. 

[chudson]

I have been experiencing the same issue-- for a few hours now. Has anyone found a solution??

[david_turk · Accepted solution]

Canvas support have told me that Internet Explorer is no longer supported and gave me this link:

https://community.canvaslms.com/docs/DOC-10720-67952720329

[chudson]

I am using a Mac though (Safari)

[adyer2]

I'm having this same problem too. I've tried multiple browsers closed chrome, turned off adblocker. restarted computer, Your site is messed up.

[Stef_retired]

For everyone participating in this discussion: each device-browser combination will require a different solution, so there's no "one-size-fits-all" answer that this general forum can provide. If you've already ascertained that the device and browser you're using are supported, please submit a help ticket so a support agent can look at your specific setup and get you back on your way. How do I get help with Canvas as a student? provides general instructions; if the Report a Problem option is not available in your help menu, contact the IT Desk at your school.

You'll find more information about computer requirements and browsers here:

What are the basic computer specifications for Canvas?‌

Which browsers does Canvas support?‌

[gconnaughton1]

I was working on my course all day yesterday (8/28) without an issue.  Then, around 6 PM, my dashboard would not open as normal.  The box is there, but it's just flashing continuously on my screen.  The other icons on the left side of the screen (Account, Calendar, Inbox) do nothing for me either.  Please advise A.S.A.P.  Thanks!

[KristinL]

I would double-check your browser's compatibility --

What are the basic computer specifications for Canvas?

Which browsers does Canvas support?

If it's still an issue, reach out to your local Canvas Support. --

 How do I get help with Canvas as a student?

Have you tried this using a different browser or the Canvas Student app?

[Stef_retired]

 @gconnaughton1 ‌, please try the troubleshooting steps provided in this thread. If you're using Internet Explorer 11, use a different browser, as IE 11 is no longer supported. If a different browser doesn't solve the problem, contact Canvas Support for additional assistance (https://community.canvaslms.com/docs/DOC-10554-4212710328 )

[gconnaughton1]

I am, and have been, using Chrome.

On Thu, Aug 29, 2019 at 12:10 PM stefaniesanders <instructure@jiveon.com>