iOS 13.1.2 crash bug?

[skin841]

I’m running Canvas Student on iPad with the latest iOS 13.1.2 and it crashes after I select any course. Is anyone else seeing this or is it my iPad maybe?

Thanks

[brandonhazzard · Accepted solution]

We have experienced this as well for those that have updated their iPads.  We have deleted and reinstalled, and nothing, we have reset network connections, nothing.  The only fix I had was to wipe the iPad and start new.  I cannot do that with 700 student iPads.

[sschatzke]

Yes, I have seen this on many of our teacher iPads, including mine. I am using an iPad Pro 12.9.  

Additionally, the Teacher App is crashing too. This is happening on many teacher iPads, including mine. 

[brandonhazzard · Accepted solution]

We have experienced this as well for those that have updated their iPads.  We have deleted and reinstalled, and nothing, we have reset network connections, nothing.  The only fix I had was to wipe the iPad and start new.  I cannot do that with 700 student iPads.

[rseilham]

I need to run test on my device. Is it 13.1.2 or the 6.6.4 or 6.6.5 update? I'm curious if this is happening on devices that have updated to iOS 13 by not to 13.1.2? 

[narmstrong]

We released Student app version 6.6.5 today with a patch that addresses crashes on iPads running iOS 13. Please install the update and let us know if it still crashes for you. 

An update for the Teacher app will be coming very soon.

Thanks,

Nate

iOS Team Lead

[skin841]

That fixed it for me

Thanks!

On Tue, 8 Oct 2019 at 1:14 PM, narmstrong@instructure.com <

[mschneider]

My iPad Pro was still crashing. Need to fix fast.

[csindaco]

Nate,

Any update on the teacher app?  I have one assignment I am trying to evaluate now and two more coming in tomorrow.  For me, the teacher app (on iPad) is significantly more efficient for evaluating student work and providing meaningful feedback.  Right now, the teacher app with iOS 13.1.3 is not useable. 

Thanks in advance

[narmstrong]

Teacher 1.9.1 is now released with a fix. Sorry for the wait!

[mschneider]

My app is still crashing on my iPad Pro. Is there a fix coming soon?

[narmstrong · Accepted solution]

We just released Teacher 1.9.1 which includes a fix for this. It might take a few minutes for it to show up in your App Store. If you still experience crashes after updating please let us know.

Nate

iOS Team Lead

[ryantyson]

The Teacher App has been working great for me all year and I came across this one assignment today that causes the app to crash every time I open it. I promptly updated my iPad to iOS 13.5.1 and I updated my Canvas Teacher App. Neither of these updates have fixed the problem. I am curious if it has to do with the volume of pdfs in the assignment. Regardless, any idea for fixing would be appreciated.

[rseilham]

Not sure about this one. If you haven't already done this, I'd suggest you uninstall and reinstall the app, but instead of simply uninstalling it from the home screen, do it in iOS settings. This will remove any cached files as well. 

1. Launch the Settings app on your iPhone or iPad.

2. Tap General.

3. Tap [Device] Storage.

4. Select the app you want to delete.

5. Tap Delete app.

6. Tap Delete to confirm that you want to delete the app.

If this doesn't work, I'd suggest you contact Canvas and put in a ticket. Thanks.