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"Access Denied" for some students when they click on a course in their dashboard
Hi, I am wondering if anyone can help with an issue a few of our students are having. They are able to log on to Canvas Enterprise successfully but when they click on certain courses (not all of them) they get a screen saying "access denied." This is only about 5 out of hundreds of students so I know it isn't an issue with how the teacher setup the course. I double checked, the courses are published. But I am looking for suggestions on how to help them. Any ideas? Currently they can't access any course content so it is urgent.
@kathrynmgomes , have you tried masquerading as the student to see if you are getting this same error message? So can it be replicated? If so, double-check People to see if the students were added to the correct section, etc. If all of that looks good, then I would contact Canvas Support ASAP. They should be able to help you figure out this problem.
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.