waypoint issues

[shelina_blanco]

I had issues submitting my assignment all day on 12/5/2019 through my computer. I tried again on 12/6/2019 and nothing changed. Had to use neighbors computer to submit my work.

[Bobby2 · Accepted solution]

Hi  @shelina_blanco  Thank You for your question.

That sounds very frustrating. 

I'm wondering if it is a browser issue.

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

I hope these resources will be of help to you.  Please let us know if you have any questions about this information.

Sing out if you need a hand. 

[shelina_blanco]

I tried using edge and chrome on my end and still had issues with waypoint portal. I used my friends mac book and it worked fine.

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