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mmitchell
Community Contributor

Deleted Conversations

Hey gang,

Does anyone know how long Canvas stores deleted conversations? When all parties have deleted them from their Inboxes?

I can run a View Notifications report in the Admin Tools area but it looks like it only goes back until about February 2016.

I haven't opened a ticket because I don't have a specific case to investigate. My director asked and I didn't have an answer.

Thanks, as always, for your helpful knowledge!

Mike

2 Replies
mmitchell
Community Contributor

I sent this question to Canvas Support and have included their response below. Sounds like if specific cases come up, they may be able to dig something up.

Canvas Support:

"Unfortunately we do not have any official documents on this subject, so what you were able to find is about as far back as it goes. Is there a specific reason as to why you would need to be able to retrieve deleted messages from a certain time period? If there is an urgent matter, then let us know and we can see what is possible and what can be done on our end. If you have any further questions don't hesitate to contact us."

Robbie_Grant
Community Coach
Community Coach

 @mmitchell ,

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 

 

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie